Last updated: October 15, 2026
This policy explains how return, replacement, cancellation and refund requests are handled for purchases made from Blissful24. It does not reduce any rights a consumer has under applicable law.
1. Order cancellation
Contact us as quickly as possible if you need to cancel an order. A cancellation may no longer be possible after packing, dispatch or handover to the courier. If a prepaid order is validly cancelled, the refundable amount will be processed to the appropriate payment method.
2. Return / replacement eligibility
Requests should be made within [7 days] of delivery unless a different period is displayed for the product or required by law. Eligibility may depend on the product category and reason for return. Items should normally be unused, complete and returned with original accessories, manuals, labels and packaging where reasonably possible.
3. Damaged, defective, wrong or incomplete item
If an item arrives damaged, defective, materially different from its description, wrong or incomplete, contact us promptly. A clear video proof of the product and the reported situation/issue is required for us to assess a refund or replacement claim. Where relevant, the video should show the parcel, shipping label, packaging, complete product condition and the issue being reported. Please keep the original packaging until the claim is resolved. This evidence process does not remove any rights or remedies that cannot lawfully be excluded under applicable consumer law.
4. Non-returnable or restricted items
Certain categories may be non-returnable for hygiene, safety, perishability, customisation or other lawful reasons. Products that are returnable only for defects should be clearly identified before purchase.
5. Refund processing
Approved refunds are normally issued to the original payment method or another lawful method agreed with the customer. Bank/payment-provider processing times may apply after we initiate the refund. Any non-refundable shipping or handling amount must be disclosed where permitted.
6. COD / advance-payment orders
For eligible COD orders, 30% of the order value must be paid in advance and the remaining 70% is payable on delivery. A COD order may remain unconfirmed/on hold until the required advance is successfully received. If a COD order is cancelled, returned or refunded, any amount due back will be determined from amounts actually collected, the reason and timing of the request, this policy and applicable law. If the store cancels an order before fulfilment, any amount collected that is due back will be refunded through the appropriate payment method.
7. How to request help
Email [blissfulmartindia7@gmail.com] or contact [9235445590] with your order number, registered contact details, reason for request and supporting evidence where relevant.